An Exploratory Use of the Stakeholder Approach to Defining and Measuring Quality: The Case of a Cypriot Higher Education Institution

By Iacovidou Melpo   Gibbs Paul   Zopiatis Anastasios  

Quality in Higher Education, Vol. 15, Iss. 2, 2009-07 ,pp. : 147-165

Routledge Ltd

Access to resources Recommend Favorite

Evaluating Flexible Delivery across a Tertiary Institution

By Nichols Mark   Gardner Nicky  

Open Learning, Vol. 17, Iss. 1, 2002-02 ,pp. : 11-22

Routledge Ltd

Access to resources Recommend Favorite

Specific remedy for specific problem: measuring service quality in South African higher education

By Jager Johan   Gbadamosi Gbolahan  

Higher Education, Vol. 60, Iss. 3, 2010-09 ,pp. : 251-267

Springer Publishing Company

Access to resources Recommend Favorite

A Comparison of SERVQUAL and I-P Analysis: Measuring and Improving Service Quality in Egyptian Private Universities

By Mostafa Mohamed M.  

Journal of Marketing for Higher Education, Vol. 16, Iss. 2, 2007-02 ,pp. : 83-104

Routledge Ltd

Access to resources Recommend Favorite

Measuring and Investigating Pretrial Multi-Expectations of Service Quality Within the Higher Education Context

By Prugsamatz Sunita   Heaney Joo-Gim   Alpert Frank  

Journal of Marketing for Higher Education, Vol. 17, Iss. 1, 2007-08 ,pp. : 17-47

Routledge Ltd

Access to resources Recommend Favorite