Total quality management in service sector: a literature review

By Talib Faisal   Rahman Zillur   Qureshi M.N.  

International Journal of Business Innovation and Research, Vol. 6, Iss. 3, 2012-05 ,pp. : 259-301

Inderscience Publishers

Access to resources Recommend Favorite

Service quality and customers' purchase intentions: an empirical study of the Indian banking sector

By Choudhury Koushiki  

The International Journal of Bank Marketing, Vol. 31, Iss. 7, 2013-10 ,pp. : 529-543

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Management's perception of total quality service in the banking sector of a developing economy - a critical analysis

By Sureshchandar G.S.   Rajendran Chandrasekharan   Anantharaman R.N.   Kamalanabhan T.J.  

The International Journal of Bank Marketing, Vol. 20, Iss. 4, 2002-06 ,pp. : 181-196

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The role of outcome quality as a determinant of overall service quality in different categories of services industries: an empirical investigation

By Powpaka Samart  

Journal of Services Marketing, Vol. 10, Iss. 2, 1996-02 ,pp. : 5-25

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Human resource management and total quality management linkage ‐ rhetoric and reality: Evidence from an empirical study

By Abu-Doleh Jamal Daoud  

International Journal of Commerce and Management, Vol. 22, Iss. 3, 2012-08 ,pp. : 219-234

Emerald Group Publishing Ltd

Access to resources Recommend Favorite