The effect of accent of service employee on customer service evaluation

By Hill Sally Rao   Tombs Alastair  

Managing Service Quality, Vol. 21, Iss. 6, 2011-11 ,pp. : 649-666

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer evaluation of service employee's customer orientation: extension and application

By Donavan D.T.   Hocutt  

Journal of Quality Management, Vol. 6, Iss. 2, 2001-03 ,pp. : 293-306

Elsevier

Access to resources Recommend Favorite

Comparing practices for capturing bank customer feedback - Internet versus traditional banking

By Wisner Joel D   Corney William J  

Benchmarking: An International Journal, Vol. 8, Iss. 3, 2001-07 ,pp. : 240-250

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Other-customer failure: Effects of perceived employee effort and compensation on complainer and non-complainer service evaluations

By Huang Wen-Hsien  

Journal of Service Management, Vol. 21, Iss. 2, 2010-01 ,pp. : 191-211

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

By Delcourt Cécile   Gremler Dwayne D.   Riel Allard C.R. van   Birgelen Marcel van  

Journal of Service Management, Vol. 24, Iss. 1, 2013-03 ,pp. : 5-24

Emerald Group Publishing Ltd

Access to resources Recommend Favorite