Author: Kondo Yoshio
Publisher: Routledge Ltd
ISSN: 1360-0613
Source: Total Quality Management, Vol.12, Iss.7-8, 2001-12, pp. : 867-872
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
How “quality” determines customer satisfaction
The TQM Journal, Vol. 27, Iss. 5, 2015-08 ,pp. :
How to measure customer service effectively
By Baggs Scott C Kleiner Brian H
Managing Service Quality, Vol. 6, Iss. 1, 1996-01 ,pp. :
Measuring customer satisfaction: why, what and how
By McColl-Kennedy Janet Schneider Ursula
Total Quality Management, Vol. 11, Iss. 7, 2000-09 ,pp. :
How to Waste Money Measuring Customer Satisfaction
Managing Service Quality, Vol. 4, Iss. 5, 1994-05 ,pp. :
Why it is customer loyalty that counts (and how to measure it)
By Gould Graham
Managing Service Quality, Vol. 5, Iss. 1, 1995-01 ,pp. :