Publisher： Emerald Group Publishing Ltd
E-ISSN： 1754-274X|27|5|576-590
ISSN： 1754-2731
Source： The TQM Journal, Vol.27, Iss.5, 2015-08, pp. : 576-590
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Customer satisfaction: How can I measure it?
By Kondo Yoshio
Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. :
Access to resources
Recommend
Measuring customer satisfaction: why, what and how
By McColl-Kennedy Janet Schneider Ursula
Total Quality Management, Vol. 11, Iss. 7, 2000-09 ,pp. :
How to Waste Money Measuring Customer Satisfaction
Managing Service Quality, Vol. 4, Iss. 5, 1994-05 ,pp. :