Not all smiles are created equal: Investigating the effects of display authenticity and service relationship on customer tipping behavior

Author: Bujisic Milos   Wu Luorong (Laurie)   Mattila Anna   Bilgihan Anil  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-6119

Source: International Journal of Contemporary Hospitality Management, Vol.26, Iss.2, 2014-02, pp. : 293-306

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