Author: Tojib Dewi Khajehzadeh Saman
Publisher: Emerald Group Publishing Ltd
ISSN: 0309-0566
Source: European Journal of Marketing, Vol.48, Iss.7-8, 2014-07, pp. : 1536-1556
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Related content
Consumer politeness and complaining behavior
By Lerman Dawn
Journal of Services Marketing, Vol. 20, Iss. 2, 2006-02 ,pp. :
Changing Perceptions and Changing Behavior in Customer Relationships
By Verhoef P.C.
Marketing Letters, Vol. 13, Iss. 2, 2002-05 ,pp. :
The 'Net Effect' on Bank Customer Complaining Behaviour
The Marketing Review, Vol. 6, Iss. 1, 2006-03 ,pp. :