An empirical test of the drivers of overall customer satisfaction: evidence from multivariate Granger causality

Author: Omachonu Vincent   Johnson William C.   Onyeaso Godwin  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.22, Iss.6, 2008-09, pp. : 434-444

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Related content