Time buying and time saving: effects on service convenience and the shopping experience at the mall

Author： Lloyd Alison Elizabeth   Chan Ricky Y.K.   Yip Leslie S.C.   Chan Andrew  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.28, Iss.1, 2014-02, pp. : 36-49

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