Author： ReynosoJavierService Management Research and Education Tecnológico de Monterrey EGADE Business School San Pedro Garza Garcia Mexico KandampullyJayDepartment of Human Sciences The Ohio State University Columbus Ohio USA FanXiuchengDepartment of Marketing Fudan University Shanghai China PauloseHannaDepartment of Human Sciences The Ohio State University Columbus Ohio USA
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1757-5826|26|1|156-176
ISSN： 1757-5818
Source： Journal of Service Management, Vol.26, Iss.1, 2015-03, pp. : 156-176
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