Author: RaddatsChrisSchool of Management University of Liverpool Liverpool UK BurtonJamieManchester Business School University of Manchester Manchester UK AshmanRachelSchool of Management University of Liverpool Liverpool UK
Publisher: Emerald Group Publishing Ltd
E-ISSN: 1757-5826|26|1|97-116
ISSN: 1757-5818
Source: Journal of Service Management, Vol.26, Iss.1, 2015-03, pp. : 97-116
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