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Emerald Group Publishing Ltd

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The effect of intercultural sensitivity on employee performance in cross-cultural service encounters

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International Journal of Research in Marketing, Vol. 20, Iss. 1, 2003-03 ,pp. : 45-65

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Attributions on dissatisfying service encounters: A cross-cultural comparison between Canadian and PRC consumers

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European Journal of Marketing, Vol. 38, Iss. 11-12, 2004-11 ,pp. : 1527-1540

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