Drive Customer Experience for Relationship Management through Actionable Social CRM

Publisher： IGI Global_journal

E-ISSN： 1947-9255|6|4|57-76

ISSN： 1947-9247

Source： International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol.6, Iss.4, 2015-10, pp. : 57-76

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer Relationship Management (CRM) System Implementations

By  

The International Journal of Knowledge, Culture, and Change Management: Annual Review, Vol. 6, Iss. 2, 2006-01 ,pp. : 137-148

Common Ground Publishing

Access to resources Recommend Favorite

Customer Relationship Management (CRM) Metrics: What's the Holdup?

By  

International Journal of Enterprise Information Systems (IJEIS), Vol. 2, Iss. 3, 2006-07 ,pp. : 1-9

IGI Global_journal

Access to resources Recommend Favorite

Customer Relationship Management in Social and Semantic Web Environments

By  

International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol. 1, Iss. 2, 2010-04 ,pp. : 1-10

IGI Global_journal

Access to resources Recommend Favorite

Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience

By  

International Journal of Information Systems in the Service Sector (IJISSS), Vol. 8, Iss. 4, 2016-10 ,pp. : 1-16

IGI Global_journal

Access to resources Recommend Favorite

How Customer Relationship Management (CRM) and Innovation Influence Business Performance Mediating Role of Innovation

By  

International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol. 9, Iss. 2, 2018-04 ,pp. : 1-15

IGI Global_journal

Access to resources Recommend Favorite