Related content

The effects of customer service on consumer complaining behavior

By Blodgett Jeffrey G   Wakefield Kirk L   Barnes James H  

Journal of Services Marketing, Vol. 9, Iss. 4, 1995-04 ,pp. : 31-42

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics

By Magi A.W.  

Journal of Retailing, Vol. 79, Iss. 2, 2003-01 ,pp. : 97-106

Elsevier

Access to resources Recommend Favorite

Customer orientation and salesperson performance

By Cross Mark E.   Brashear Thomas G.   Rigdon Edward E.   Bellenger Danny N.  

European Journal of Marketing, Vol. 41, Iss. 7-8, 2007-07 ,pp. : 821-835

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of salesperson transformational leadership behavior on customer relationship marketing behavior: A study of the Sri Lankan corporate banking sector

By Jayakody J.A.S.K.   Sanjeewani W.M.A.  

The International Journal of Bank Marketing, Vol. 24, Iss. 7, 2006-12 ,pp. : 461-474

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An examination of the relationship between service quality, customer satisfaction, and store loyalty

By Sivadas Eugene   Baker-Prewitt Jamie L  

International Journal of Retail & Distribution Management, Vol. 28, Iss. 2, 2000-02 ,pp. : 73-82

Emerald Group Publishing Ltd

Access to resources Recommend Favorite