The relationship between total quality management practices and organisational performance in service organisations

By Hasan M   Kerr R.M.  

The TQM Magazine, Vol. 15, Iss. 4, 2003-06 ,pp. : 286-291

Emerald Group Publishing Ltd

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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

By Talib Faisal   Rahman Zillur   Qureshi M.N.  

International Journal of Quality & Reliability Management, Vol. 30, Iss. 3, 2013-03 ,pp. : 280-318

Emerald Group Publishing Ltd

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Management of service quality ‐ differences in values, practices and outcomes

By Lagrosen Stefan   Lagrosen Yvonne  

Managing Service Quality, Vol. 13, Iss. 5, 2003-09 ,pp. : 370-381

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Differentiating between service quality and relationship quality in cyberspace

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Empowerment - the key to quality service

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Managing Service Quality, Vol. 8, Iss. 6, 1998-06 ,pp. : 421-425

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