On the relationship between perceived service quality, service loyalty and switching costs

By Ruyter Ko de   Wetzels Martin   Bloemer Josée  

International Journal of Service Industry Management, Vol. 9, Iss. 5, 1998-05 ,pp. : 436-453

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The relationship between management's perception of total quality service and customer perceptions of service quality

By Sureshchandar G. S.   Rajendran Chandrasekharan   Anantharaman R. N.  

Total Quality Management, Vol. 13, Iss. 1, 2002-01 ,pp. : 69-88

Routledge Ltd

Access to resources Recommend Favorite

The relationship between information technology and service quality in the dual-direction supply chain

By Zsidisin George A   Jun Minjoon   Adams Laural L  

International Journal of Service Industry Management, Vol. 11, Iss. 4, 2000-04 ,pp. : 312-328

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A quantitative analysis of the relationship between empowerment practices and service quality outcomes

By Geralis M.  

Total Quality Management, Vol. 14, Iss. 1, 2003-01 ,pp. : 45-62

Routledge Ltd

Access to resources Recommend Favorite

The relationship between organisational culture and service quality through organisational learning framework

By Cho Insu  

Total Quality Management & Business Excellence, Vol. 24, Iss. 7-8, 2013-08 ,pp. : 753-768

Routledge Ltd

Access to resources Recommend Favorite