Service quality in Internet banking: the importance of customer role

By Broderick Anne J   Vachirapornpuk Supattra  

Marketing Intelligence & Planning, Vol. 20, Iss. 6, 2002-10 ,pp. : 327-335

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The quality of customer information management in customer life cycle management

By Stone Merlin  

The Journal of Database Marketing, Vol. 10, Iss. 3, 2003-04 ,pp. : 240-254

Palgrave Macmillan Ltd

Access to resources Recommend Favorite

Using importance ratings to create an information service quality measure

By Landrum Hollis T.   Prybutok Victor R.   Peak Daniel A.   Qin Hong  

International Journal of Services and Standards, Vol. 6, Iss. 3-4, 2010-02 ,pp. : 295-307

Inderscience Publishers

Access to resources Recommend Favorite

The importance of country-of-origin information and perceived product quality in Uzbekistan

By Zain Osman M   Yasin Norjaya M  

International Journal of Retail & Distribution Management, Vol. 25, Iss. 4, 1997-04 ,pp. : 138-145

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An examination of the impact of product and service quality perceptions on customer loyalty in rural banks in Ghana: the importance of social networks for nascent entrepreneurs

By Dadzie Kofi   Evans Jocelyn   Mack Rhonda  

Global Business and Economics Review, Vol. 12, Iss. 1-2, 2010-03 ,pp. : 100-114

Inderscience Publishers

Access to resources Recommend Favorite