Market competitiveness and quality performance in high-contact service industries

Author： Yee Rachel W.Y.   Yeung Andy C.L.   Cheng T.C. Edwin   Lee Peter K.C.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.113, Iss.4, 2013-04, pp. : 573-588

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