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By Zomerdijk Leonieke G.   Vries Jan de  

International Journal of Operations & Production Management, Vol. 27, Iss. 1, 2007-01 ,pp. : 108-131

Emerald Group Publishing Ltd

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A case study of knowledge management in the "back office" of two English football clubs

By Doloriert Clair   Whitworth Kieran  

The Learning Organization: An International Journal, Vol. 18, Iss. 6, 2011-09 ,pp. : 422-437

Emerald Group Publishing Ltd

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ECRM and customers: a case of Askari Commercial Bank, Pakistan

By Ahmad Muhammad Shakil   Rashid Shahid   Ehtisham-Ul-Mujeeb  

Business Strategy Series, Vol. 13, Iss. 6, 2012-11 ,pp. : 323-330

Emerald Group Publishing Ltd

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Analysis of software as a service (SaaS) for software service provision alternative: a case study of e-office on demand service of PT. Telkom Indonesia

By Hidayanto Achmad Nizar   Karnida Yoke Yuni   Moerita Genta  

International Journal of Innovation and Learning, Vol. 12, Iss. 3, 2012-08 ,pp. : 294-318

Inderscience Publishers

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E-service delivery and new governance capacities: 'Service Canada' as a case study

By Roy Jeffrey  

International Journal of Services Technology and Management, Vol. 7, Iss. 3, 2006-06 ,pp. : 253-271

Inderscience Publishers

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