Service quality, client satisfaction and loyalty towards audit firms: Perceptions of Malaysian public listed companies

By Ismail Ishak   Haron Hasnah   Ibrahim Daing Nasir   Isa Salmi Mohd  

Managerial Auditing Journal, Vol. 21, Iss. 7, 2006-08 ,pp. : 738-756

Emerald Group Publishing Ltd

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Technology, service quality, and customer loyalty in hotels: Australian managerial perspectives

By Lee Shan-Chun   Barker Sunita   Kandampully Jay  

Managing Service Quality, Vol. 13, Iss. 5, 2003-09 ,pp. : 423-432

Emerald Group Publishing Ltd

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Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

By Andreassen Tor Wallin   Lindestad Bodil  

International Journal of Service Industry Management, Vol. 9, Iss. 1, 1998-01 ,pp. : 7-23

Emerald Group Publishing Ltd

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Impediments to improvements in service quality in luxury hotels

By Presbury Rayka   Fitzgerald Anneke   Chapman Ross  

Managing Service Quality, Vol. 15, Iss. 4, 2005-04 ,pp. : 357-373

Emerald Group Publishing Ltd

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Customer satisfaction and loyalty: the critical elements of service quality

By Disney John  

Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. : 491-497

Routledge Ltd

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