The effects of industry knowledge on the development of trust in service relationships

Author： Coulter K.S.   Coulter R.A.  

Publisher： Elsevier

ISSN： 0167-8116

Source： International Journal of Research in Marketing, Vol.20, Iss.1, 2003-03, pp. : 31-43

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?

By Santos Cristiane Pizzutti dos   Basso Kenny  

The International Journal of Bank Marketing, Vol. 30, Iss. 3, 2012-04 ,pp. : 168-192

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring the effects of human capital loss on relationships with clients in knowledge-intensive service firms and the moderating effect of knowledge management

By Kumar Nishant  

International Journal of Globalisation and Small Business, Vol. 4, Iss. 3-4, 2012-09 ,pp. : 342-359

Inderscience Publishers

Access to resources Recommend Favorite

The role of employee commitment and trust in service relationships

By Iverson Roderick D   McLeod Colin S   Erwin Peter J  

Marketing Intelligence & Planning, Vol. 14, Iss. 3, 1996-03 ,pp. : 36-44

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Modelling trust in service relationships: a transnational perspective

By Sekhon Harjit   Roy Sanjit   Shergill Gurvinder   Pritchard Adrian  

Journal of Services Marketing, Vol. 27, Iss. 1, 2013-02 ,pp. : 76-86

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality, trust, commitment and service differentiation in business relationships

By Chenet Pierre   Dagger Tracey S.   O'Sullivan Don  

Journal of Services Marketing, Vol. 24, Iss. 5, 2010-01 ,pp. : 336-346

Emerald Group Publishing Ltd

Access to resources Recommend Favorite