Determinants of Relationship Quality and Loyalty in Personalized Services

Author： Shamdasani P.N.   Balakrishnan A.A.  

Publisher： Springer Publishing Company

E-ISSN： 1572-9958|17|3|399-422

ISSN： 0217-4561

Source： Asia Pacific Journal of Management, Vol.17, Iss.3, 2000-12, pp. : 399-422

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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