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The International Journal of Bank Marketing, Vol. 20, Iss. 4, 2002-06 ,pp. : 181-196

Emerald Group Publishing Ltd

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Service quality in the banking industry: an assessment in a developing economy

By Angur Madhukar G   Nataraajan Rajan   Jr John S Jahera  

The International Journal of Bank Marketing, Vol. 17, Iss. 3, 1999-03 ,pp. : 116-125

Emerald Group Publishing Ltd

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Awareness of service charges and its influence on customer expectations and perceptions of quality in banking

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Journal of Services Marketing, Vol. 11, Iss. 2, 1997-02 ,pp. : 105-117

Emerald Group Publishing Ltd

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Developing an Instrument to Measure Customer Service Quality in Branch Banking

By Avkiran Necmi Kemal  

The International Journal of Bank Marketing, Vol. 12, Iss. 6, 1994-06 ,pp. : 10-18

Emerald Group Publishing Ltd

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Service quality in the banking sector in an emerging economy: a consumer survey

By Yavas Ugur   Bilgin Zeynep   Shemwell Donald J  

The International Journal of Bank Marketing, Vol. 15, Iss. 6, 1997-06 ,pp. : 217-223

Emerald Group Publishing Ltd

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