Consumer complaint behaviour of Asians and non-Asians about hotel services: An empirical analysis

Author： Ngai Eric W.T.   Heung Vincent C.S.   Wong Y.H.   Chan Fanny K.Y.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.41, Iss.11-12, 2007-11, pp. : 1375-1391

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