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Journal of Services Marketing, Vol. 17, Iss. 7, 2003-10 ,pp. : 649-665

Emerald Group Publishing Ltd

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Service loyalty: The effects of service quality and the mediating role of customer satisfaction

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Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction

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Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty

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The International Journal of Bank Marketing, Vol. 29, Iss. 2, 2011-03 ,pp. : 168-189

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The conceptual domain of service loyalty: how many dimensions?

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Journal of Services Marketing, Vol. 21, Iss. 1, 2007-02 ,pp. : 36-51

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