Patient-perceived dimensions of total quality service in healthcare

Author: Duggirala Mayuri   Rajendran Chandrasekharan   Anantharaman R.N.  

Publisher: Emerald Group Publishing Ltd

ISSN: 1463-5771

Source: Benchmarking: An International Journal, Vol.15, Iss.5, 2008-08, pp. : 560-583

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Abstract