![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Wood Colin Walker Paul
Publisher: Emerald Group Publishing Ltd
ISSN: 0954-478X
Source: The TQM Magazine, Vol.6, Iss.2, 1994-04, pp. : 17-24
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Winning customer ownership - the Jaeger service excellence story
By Duffin Doug
Managing Service Quality, Vol. 7, Iss. 2, 1997-02 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)