Adopting TQM approach to achieve customer satisfaction: A flour milling company case study

Author： Kristianto Yohanes   Ajmal Mian M.   Sandhu Maqsood  

Publisher： Emerald Group Publishing Ltd

ISSN： 1754-2731

Source： The TQM Journal, Vol.24, Iss.1, 2012-01, pp. : 29-46

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