Universal structure modeling approach to customer satisfaction index

Author： Turkyilmaz Ali   Oztekin Asil   Zaim Selim   Demirel Omer Fahrettin  

Publisher： Emerald Group Publishing Ltd

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.113, Iss.7, 2013-08, pp. : 932-949

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