Dynamically monitoring the service efficiency with tracking signals

Author: Shu Ming-Hung   Kung Jan-Yee   Nguyen Thanh-Lam   Hsu Bi-Min  

Publisher: Emerald Group Publishing Ltd

ISSN: 0263-5577

Source: Industrial Management & Data Systems, Vol.113, Iss.9, 2013-09, pp. : 1334-1350

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Abstract