Recovery strategy for group service failures: The interaction effects between recovery modes and recovery dimensions

Author： Zhou Yuanyuan   Huang Minxue   Tsang Alex S.L.   Zhou Nan  

Publisher： Emerald Group Publishing Ltd

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.47, Iss.8, 2013-07, pp. : 1133-1156

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