Service recovery's impact on customers next-in-line

Author: Vaerenbergh Yves Van   Vermeir Iris   Larivière Bart  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.23, Iss.6, 2013-11, pp. : 495-512

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content