External customer satisfaction as a performance measure of the management of a research and development department

Author： Hirons Elizabeth   Simon Alan   Simon Clive  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.15, Iss.89, 1998-12, pp. : 969-987

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer satisfaction: How can I measure it?

By Kondo Yoshio  

Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. : 867-872

Routledge Ltd

Access to resources Recommend Favorite

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies

By Agus Arawati   Krishnan Suresh Kumar   Kadir Sharifah Latifah Syed A.  

Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 808-819

Routledge Ltd

Access to resources Recommend Favorite

How should we measure collaborative research and development performance?

By Yao Chen-Yen   Wu Feng-Shang  

International Journal of Learning and Intellectual Capital, Vol. 7, Iss. 3-4, 2010-08 ,pp. : 360-373

Inderscience Publishers

Access to resources Recommend Favorite

Performance measurement systems - a case study of customer satisfaction

By Walters Megan  

Facilities, Vol. 17, Iss. 3-4, 1999-03 ,pp. : 97-104

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of organisational variables and quality performance on customer satisfaction

By Li Koay Li   Zailani Suhaiza   Fernando Yudi  

International Journal of Productivity and Quality Management, Vol. 6, Iss. 3, 2010-09 ,pp. : 354-378

Inderscience Publishers

Access to resources Recommend Favorite