Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making

By Tavakoli Mohammad Mehdi   Shirouyehzad Hadi  

International Journal of Productivity and Quality Management, Vol. 12, Iss. 3, 2013-08 ,pp. : 327-344

Inderscience Publishers

Access to resources Recommend Favorite

An AHP/DEA ranking method based on service quality approach: a case study in hotel industry

By Shirouyehzad Hadi  

International Journal of Productivity and Quality Management, Vol. 11, Iss. 4, 2013-06 ,pp. : 434-445

Inderscience Publishers

Access to resources Recommend Favorite

Ranking organisational units with a human capital management approach using fuzzy TOPSIS: a case study

By Tavakoli Mohammad Mehdi   Esfahani Ali Nasr   Shirouyehzad Hadi  

International Journal of Services and Operations Management, Vol. 16, Iss. 2, 2013-08 ,pp. : 205-224

Inderscience Publishers

Access to resources Recommend Favorite

Evaluation of service quality of banks - a fuzzy approach

By Kiruthika A.  

International Journal of Enterprise Network Management, Vol. 5, Iss. 4, 2012-02 ,pp. : 333-354

Inderscience Publishers

Access to resources Recommend Favorite

Southwest Airlines - living total quality in a service organization

By Laszlo George P.  

Managing Service Quality, Vol. 9, Iss. 2, 1999-04 ,pp. : 90-95

Emerald Group Publishing Ltd

Access to resources Recommend Favorite