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Journal of Marketing Management, Vol. 27, Iss. 1-2, 2011-02 ,pp. : 77-99

Routledge Ltd

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Gender bias in customer evaluations of service quality: an empirical investigation

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Journal of Services Marketing, Vol. 20, Iss. 4, 2006-06 ,pp. : 274-284

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An Empirical Investigation of the Relationship between Quality Management Factors and Customer Satisfaction, Improved Competitive Position and Overall Business Performance

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Journal of Strategic Marketing, Vol. 16, Iss. 4, 2008-09 ,pp. : 301-314

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Survey on the usage of total quality management tools and techniques in Indian service industries: an empirical analysis

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Managerial practices to sustain service quality: an empirical investigation of New Zealand service firms

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