Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores

By Gagliano Kathryn Bishop   Hathcote Jan  

Journal of Services Marketing, Vol. 8, Iss. 1, 1994-01 ,pp. : 60-69

Emerald Group Publishing Ltd

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Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis

By Sureshchandar G.S.   Rajendran Chandrasekharan   Anantharaman R.N.  

The International Journal of Bank Marketing, Vol. 21, Iss. 5, 2003-07 ,pp. : 233-242

Emerald Group Publishing Ltd

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Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking

By Poolthong Yaowalak   Mandhachitara Rujirutana  

The International Journal of Bank Marketing, Vol. 27, Iss. 6, 2009-09 ,pp. : 408-427

Emerald Group Publishing Ltd

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Service quality in Internet banking: the importance of customer role

By Broderick Anne J   Vachirapornpuk Supattra  

Marketing Intelligence & Planning, Vol. 20, Iss. 6, 2002-10 ,pp. : 327-335

Emerald Group Publishing Ltd

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The relative influence of organisational commitment and job satisfaction on service quality of customer-contact employees in banking call centres

By Malhotra Neeru   Mukherjee Avinandan  

Journal of Services Marketing, Vol. 18, Iss. 3, 2004-05 ,pp. : 162-174

Emerald Group Publishing Ltd

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