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Asia Pacific Business Review, Vol. 13, Iss. 1, 2007-01 ,pp. : 1-20

Routledge Ltd

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Service employees and customer phone rage: an empirical analysis

By Harris Lloyd C.  

European Journal of Marketing, Vol. 47, Iss. 3-4, 2013-03 ,pp. : 463-484

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Service provider training programs at odds with customer requirements in five-star hotels

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Journal of Services Marketing, Vol. 11, Iss. 4, 1997-04 ,pp. : 249-264

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Processual issues in key account management: underpinning the customer-facing organisation

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Path analysis of the consequences of customer service skills: an exploratory study in Jordan

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Inderscience Publishers

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