Service quality and satisfaction: an international comparison of professional services perceptions

By Ueltschy Linda C.   Laroche Michel   Eggert Axel   Bindl Uta  

Journal of Services Marketing, Vol. 21, Iss. 6, 2007-09 ,pp. : 410-423

Emerald Group Publishing Ltd

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Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services

By Bigné Enrique   Moliner Miguel A   Sánchez Javier  

Journal of Services Marketing, Vol. 17, Iss. 4, 2003-07 ,pp. : 420-442

Emerald Group Publishing Ltd

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Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context

By Molinari Lori K.   Abratt Russell   Dion Paul  

Journal of Services Marketing, Vol. 22, Iss. 5, 2008-08 ,pp. : 363-373

Emerald Group Publishing Ltd

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Antecedents to client satisfaction in business services

By Nowak Linda I   Washburn Judith H  

Journal of Services Marketing, Vol. 12, Iss. 6, 1998-06 ,pp. : 441-452

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Customer satisfaction and the marketing-quality interface

By III Edward U. Bond   Fink Ross L.  

The Journal of Business and Industrial Marketing, Vol. 18, Iss. 3, 2003-06 ,pp. : 204-218

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