An exploratory study of a multi-expectation framework for services

Author: Walker Jim   Baker Julie  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.14, Iss.5, 2000-05, pp. : 411-431

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract