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Emerald Group Publishing Ltd

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The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior

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Heterogeneous development of cognitive dissonance over time and its effect on satisfaction and loyalty

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Beyond loyalty: customer satisfaction, loyalty, and fortitude

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Journal of Services Marketing, Vol. 27, Iss. 4, 2013-06 ,pp. : 334-344

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Does the hierarchical position of the buyer make a difference? The influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context

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