Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks

By Yavas Ugur   Karatepe Osman M   Avci Turgay   Tekinkus Mehmet  

The International Journal of Bank Marketing, Vol. 21, Iss. 5, 2003-07 ,pp. : 255-265

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents of organizational citizenship behaviours among part-time employees of service organizations in Korea

By Kim Taehee   Park Sangyoon   Chang Kyungro  

Asia Pacific Business Review, Vol. 17, Iss. 1, 2011-01 ,pp. : 85-101

Routledge Ltd

Access to resources Recommend Favorite

Antecedents to satisfaction with service recovery

By Andreassen Tor Wallin  

European Journal of Marketing, Vol. 34, Iss. 1-2, 2000-01 ,pp. : 156-175

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The role of intimacy in service relationships: an exploration

By Beetles Andrea C.   Harris Lloyd C.  

Journal of Services Marketing, Vol. 24, Iss. 5, 2010-01 ,pp. : 347-358

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents to service quality in a service centre environment

By Jr. Kenneth W. Green   Rudolph Leah   Stark Carl  

International Journal of Services and Standards, Vol. 4, Iss. 2, 2008-01 ,pp. : 167-181

Inderscience Publishers

Access to resources Recommend Favorite