Perceptions of justice and employee willingness to engage in customer-oriented behavior

Author： Kim Jae-Young   Moon Junyean   Han Dongchul   Tikoo Surinder  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.18, Iss.4, 2004-04, pp. : 267-275

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior

By Yoo Jaewon  

Journal of Services Marketing, Vol. 27, Iss. 7, 2013-10 ,pp. : 539-550

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Investigating Customer-Oriented Deviance (COD) from a frontline employee's perspective

By Leo Cheryl   Russell-Bennett Rebekah  

Journal of Marketing Management, Vol. 28, Iss. 7-8, 2012-07 ,pp. : 865-886

Routledge Ltd

Access to resources Recommend Favorite

What factors influence customer-oriented prosocial behavior of customer-contact employees?

By Lee Yong-Ki   Nam Jung-Heon   Park Dae-Hwan   Lee Kyung Ah  

Journal of Services Marketing, Vol. 20, Iss. 4, 2006-06 ,pp. : 251-264

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-oriented financial service personalization

By Huang Eugenia Y   Lin Chia-Yu  

Industrial Management & Data Systems, Vol. 105, Iss. 1, 2005-01 ,pp. : 26-44

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting

By Mechinda Panisa   Patterson Paul G.  

Journal of Services Marketing, Vol. 25, Iss. 2, 2011-04 ,pp. : 101-113

Emerald Group Publishing Ltd

Access to resources Recommend Favorite