The impact of involvement on satisfaction for new, nontraditional, credence-based service offerings

Author： Prenshaw Penelope J.   Kovar Stacy E.   Burke Kimberly Gladden  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.20, Iss.7, 2006-12, pp. : 439-452

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