Factors, influencing, tipping encounters, outside, restaurant, industry, United States

By Koku Paul S.  

Services Marketing Quarterly, Vol. 29, Iss. 1, 2007-06 ,pp. : 23-45

Routledge Ltd

Access to resources Recommend Favorite

Is there a difference in tipping in restaurant versus non-restaurant service encounters, and do ethnicity and gender matter?

By Sergius Koku Paul  

Journal of Services Marketing, Vol. 19, Iss. 7, 2005-01 ,pp. : 445-452

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Other customers in a service encounter: examining the effect in a restaurant setting

By Kim Namin   Lee Moonkyu  

Journal of Services Marketing, Vol. 26, Iss. 1, 2012-02 ,pp. : 27-40

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customers' Risk Perceptions of Electronic Payment Systems

By Ho Simon S.M.   Ng Victor T.F.  

The International Journal of Bank Marketing, Vol. 12, Iss. 8, 1994-08 ,pp. : 26-38

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Using quality perceptions to segment customers in services

By Woo Ka-shing  

Marketing Intelligence & Planning, Vol. 16, Iss. 7, 1998-07 ,pp. : 418-424

Emerald Group Publishing Ltd

Access to resources Recommend Favorite