Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover?

Author: Budhwar Pawan S.   Varma Arup   Malhotra Neeru   Mukherjee Avinandan  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.23, Iss.5, 2009-07, pp. : 351-362

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Abstract