Service loyalty: The effects of service quality and the mediating role of customer satisfaction

By Caruana Albert  

European Journal of Marketing, Vol. 36, Iss. 7-8, 2002-08 ,pp. : 811-828

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Benchmarking measures of customer satisfaction, quality and performance for new financial service products

By Edgett Scott   Snow Kim  

Journal of Product and Brand Management, Vol. 6, Iss. 4, 1997-04 ,pp. : 250-259

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Benchmarking measures of customer satisfaction, quality and performance for new financial service products

By Edgett Scott   Snow Kim  

Journal of Services Marketing, Vol. 10, Iss. 6, 1996-12 ,pp. : 6-17

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry

By Amin Muslim   Yahya Zatilaziya   Ismayatim Wan Faizatul Aniza   Nasharuddin Siti Zaroha   Kassim Emilia  

Services Marketing Quarterly, Vol. 34, Iss. 2, 2013-04 ,pp. : 115-125

Routledge Ltd

Access to resources Recommend Favorite

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

By Rod Michel   Ashill Nicholas J.   Shao Jinyi   Carruthers Janet  

Marketing Intelligence & Planning, Vol. 27, Iss. 1, 2009-02 ,pp. : 103-126

Emerald Group Publishing Ltd

Access to resources Recommend Favorite