Measuring service quality: a systems approach

Author: Johnson Rose L   Tsiros Michael   Lancioni Richard A  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.9, Iss.5, 1995-05, pp. : 6-19

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract