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International Journal of Accounting, Auditing and Performance Evaluation, Vol. 4, Iss. 6, 2008-03 ,pp. : 608-632

Inderscience Publishers

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Emerald Group Publishing Ltd

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Collaborative supply chain practices and performance: exploring the key role of information quality

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Value-chain-oriented service development by means of a 'two-channel service model'

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International Journal of Services Technology and Management, Vol. 11, Iss. 1, 2009-01 ,pp. : 4-23

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Applying the service profit chain to analyse retail performance: The case of the managerial strait-jacket?

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