Customers' perceptions of online retailing service quality and their satisfaction

By Jun Minjoon   Yang Zhilin   Kim DaeSoo  

International Journal of Quality & Reliability Management, Vol. 21, Iss. 8, 2004-08 ,pp. : 817-840

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

E-service quality: comparing the perceptions of providers and customers

By Stiakakis Emmanouil   Georgiadis Christos K.  

Managing Service Quality, Vol. 19, Iss. 4, 2009-07 ,pp. : 410-430

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender

By Lin Neng-Pai   Chiu Hung-Chang   Hsieh Yi-Ching  

Total Quality Management, Vol. 12, Iss. 1, 2001-01 ,pp. : 57-67

Routledge Ltd

Access to resources Recommend Favorite

Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

By Andreassen Tor Wallin   Lindestad Bodil  

International Journal of Service Industry Management, Vol. 9, Iss. 1, 1998-01 ,pp. : 7-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction

By Águila-Obra Ana Rosa Del   Padilla-Meléndez Antonio   Al-dweeri Rami M.O.O.  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1111-1123

Routledge Ltd

Access to resources Recommend Favorite