Author: Gurau Calin
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.13, Iss.6, 2003-12, pp. : 520-531
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
E-service quality and the public sector
By Buckley Joan
Managing Service Quality, Vol. 13, Iss. 6, 2003-12 ,pp. :
E-service quality: a model of virtual service quality dimensions
Managing Service Quality, Vol. 13, Iss. 3, 2003-03 ,pp. :